Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Reply Guarantee

  • Our client help and support crew is on–line nonstop to handle each of your support tickets. Each ticket you send to us is going to be resolved within less than 1 hour. If your situation demands assistance from one of our administrators, we will address the ticket to the technician on shift and will inform you that the case is under control.

  • Top quality support service

  • Qualified Tech Help Service

  • We will be on line for you 7 days a week to offer you help and tech support and also to assist you with any problem that you might come across when organizing your virtual server. We are able to help you with all installed in advance software applications, plus your Operating System, server administration panel (based on the VPS type) and the Web Control Panel produced 100% by our developers.

  • Intuitive help center

  • A Descriptive Help Zone

  • An exhaustive and constantly updated article base is incorporated into our in–house built Web Control Panel. It includes quick tips on how to carry out all of the key website maintenance tasks. The Help section provides descriptive how–to article tutorials and step by step video training. You can reach the Help zone by pressing the Help or Video buttons in the right side of each Control Panel section.