1 hour ticket response
Timeliness is our top objective and that is the reason why we’ve got a team of competent techs who are ready to provide a fast reply to any question that you might have. Simply send your support ticket from your Web Control Panel and we will respond within 1 hour at the latest. Actually, we strive hard and aim for a twenty–minute helpdesk ticket response time.
A Top–Class Customer Service
Our help desk team members have extensive experience in the shared web hosting field and are capable enough to find a fast solution to your problem. If, however, the matter at hand is not within the competence of a support engineer, the tech support ticket will be forwarded to a programmer or administrator for further investigation.
A User–Friendly Help Center Section
To help you get a quick hint on how to use a specific feature, we have implemented a very user–friendly Help Center section in our Web Control Panel. You can browse through an enormous collection of web hosting account administration articles and website administration articles, consult the F.A.Q. archive or check out our how–to video tutorials.