Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your assistance requests will be dealt with in maximum 60 minutes after the support ticket or email is submitted. If your case needs additional assistance from an administrator, we will direct the trouble ticket or the e–mail to the person in charge, right away and will leave a comment to let you know that more time will be required for discovering a solution. If you order the Managed Services package, all of the server administration services included there will be carried out whenever you like.
An Excellent Tech Support Service
We’ll be available to you 24/7 to answer any questions that you may have related to our Web Control Panel or any of the apps that we have pre–installed for you on the server. If you also require assistance with server admin tasks, you can examine our Managed Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation procedures
An Intuitive Help Section
We have equipped our Web Control Panel with a fully detailed knowledge base, which features detailed explanations of all its features and functionalities. Furthermore, we have filmed exhaustive video tutorials that will further instruct you how to carry out a certain action or solve a common issue. The educational articles and the tutorial video clips are easily accessible from every Web Control Panel section through the Help and Videos buttons situated in the top right corner.