In the event that you've ever had a shared web hosting account in the past or you have dealt with any other type of online service, you're probably well aware from your personal experience that for many things it's better to speak with a live person on the phone than to exchange tickets or email messages. If you'd like to learn more about a specific service before you purchase it or when something small-scale should be done, for instance, it is really much easier and faster to do it real-time. When you can connect with representatives over the phone, it's also very likely that you are dealing with an actual website hosting provider, not just a reseller. The type of support that you can get on the phone may differ between different suppliers - from general issues to dedicated technical support. Usually most of the providers offer pre-sales assistance and first level telephone support, while more complicated tech issues are handled via electronic mail or tickets.
Phone Support in Shared Web Hosting
Since we have live phone support 14 hours a day, you can get in touch with us and speak with our customer support agents to learn more about any of the shared web hosting
that we supply and make sure that our servers match the system requirements for your web sites prior to buying anything. For your benefit, we have phone numbers on 3 continents so you're able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you are already a customer, you can call us about general and billing matters, and about some technical ones. If the trouble is strictly technical or it can take longer time to analyze, you should employ our ticketing system, which will allow both you and our technical support crew to keep track of the information given by each side.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hrs a day as a part of the support services for each semi-dedicated server
package that we provide. Considering that some issues are more complex and time-consuming, you will need to open a ticket if you come across such an issue, still for all of your billing, general or minor technical issues you can always call us and we will help you instantly in order to save you the time you'll need to spend on opening a support ticket. Even if you don't have an account yet, you're able to find out if you can host your sites on our state-of-the-art cloud platform or you're able to receive any other general info on our semi-dedicated solutions. We have local numbers in the United States, the United Kingdom and Australia plus a worldwide number, therefore you'll be able to call the one which is closer to where you live.