A live chat is among the many ways of communication provided by some website hosting companies as a part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or technical assistance. This way of communication is quicker in comparison to a support ticket and it'll make it less likely to misspell or misunderstand a word compared to a telephone call with a representative. In addition, when the problem that you have requires some time to be investigated and dealt with, you'll be able to do something different at the same time rather than just waiting, as you would have to do when you call. You can also employ a live chat assistance service completely free as long as you have web accessibility even when your website hosting provider is based in a different country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Web Hosting
Along with the telephone and ticket support, we provide live chat support too. You are able to get in touch with us every single day, which includes holidays and weekends, and we can give you more info about the shared web hosting
that we offer in case you are not among our customers yet, or about basic and billing questions when you already have an account. Although for solely technical issues you will need to open a ticket to our tech support, as such matters require extra time to be resolved, you can still get in touch with us on our live chat for some technical details. For instance, we will assist you to set up an email address in your email client or troubleshoot a variety of problems, saving you considerable amount of time. Even if our phone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as part of our services, so that whenever you have any kind of questions for our Linux semi-dedicated service
, you will be able to speak with our customer support team at any time regardless of whether you have already obtained an account or not. Generally, the chat service is for billing, pre-sales and common questions and difficulties, but we are able to help you with quite a few tech questions as well. We will help you choose the proper plan for your websites in case you don't have an account yet, we can answer all the billing questions or concerns you could have or we can assist you with installing your new email address on your personal computer or smartphone - all of this will be done in a timely manner since our live chat service is available all day, every single day. No matter when you need help, you're able to speak to a representative and save time and effort.