A ticketing system is the most common communication channel that hosting providers offer to their customers. It is typically part of the billing account and is the easiest way to fix an issue that takes a certain period of time to examine or that has to be escalated to a sysadmin. Thus, all replies contributed by either side will be kept in one and the same place in case someone else wants to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which suggests that you’ll need to sign in and out of at least 2 accounts to accomplish a particular task or to reach the hosting company’s help desk team. If you want to manage a handful of domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. It might also take a significant amount of time for the provider to reply to your tickets.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you’ll never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while browsing your website files or changing different settings. The ticketing system is being monitored 24-7-365 by our customer service team representatives and the ticket response time is maximum sixty minutes, but it seldom takes more than twenty minutes to receive help. In contrast with some other web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you need and request information in regards to any billing or technical problem. In addition, you can see a number of educational articles, which will help you solve the commonest predicaments on your own.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more convenient to manage everything from one single place, so we have implemented a support ticket system into the custom-created Hepsia hosting Control Panel, which is offered with each semi-dedicated server account. This will allow you to handle the communication with our customer care team along with your hosted content, which goes to say that you won’t have to memorize additional logon credentials for a separate admin interface. You will be able to send a new ticket or to track the status of an old one with no more than several clicks of the mouse while you’re browsing the content within your semi-dedicated account. Besides, you can look through older tickets using an intelligent search functionality or read relevant FAQ articles, which contain solutions to commonly encountered difficulties. The built-in ticketing system is closely monitored 24/7 with the maximum ticket response time being just one hour, so there’ll always be someone to assist you.