A ticketing system is the most common communication channel that hosting providers offer to their customers. It is typically part of the billing account and is the easiest way to fix an issue that takes a certain period of time to examine or that has to be escalated to a sysadmin. Thus, all replies contributed by either side will be kept in one and the same place in case someone else wants to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which suggests that you’ll need to sign in and out of at least 2 accounts to accomplish a particular task or to reach the hosting company’s help desk team. If you want to manage a handful of domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. It might also take a significant amount of time for the provider to reply to your tickets.