In spite of the fact that the hosting service offered by the different companies is almost identical, every provider has their own platform with its own modifications and ways to do certain procedures. This is why, an info-loaded knowledge base will be unbelievably helpful both for persons with no experience and for technically proficient users who will ultimately discover how specific procedures are done, but will waste time in the meantime. The objective of such a knowledge base is to make the service fast and easy to use, saving users loads of time and efforts. The result is more satisfied customers, since they can easily find the info they desire, and a whole lot less work for the customer care team, because usually the vast majority of the queries and difficulties that clients have are already included in the knowledge base. Provided that the articles themselves are adequately written and cover more topics, you’ll be able to discover more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Web Hosting
If you’ve ordered your first shared web hosting
package through our company or have migrated your site over to us, you will get used to our platform and our in-house developed Hepsia Control Panel before you know it thanks to the fact that we have compiled a comprehensive knowledge base where you can find all the info that you may ever need – both general info regarding the service as a whole and more concrete info about the different features that you can make use of and the difficulties that you may encounter. The articles are available in 2 places. The complete article collection can be accessed via the Control Panel’s Help section. You can access relevant articles about the different functions in each Control Panel section as well. You can find out how to accomplish more or less everything, from creating an .htaccess config file to managing an electronic mailing list, and all the articles feature comprehensive guidelines, so you’ll never get baffled because of an ambiguous text. Naturally, if you bump into a more specific problem and you cannot find an adequate solution in our knowledge base, you can contact our customer support engineers 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
We have compiled an extensive knowledge base for all our current and prospective clients, so in case you buy a semi-dedicated server
plan through our company, you’ll be able to find any information that you are looking for at any time. We’ve got multiple educative help articles, which will help you understand better what’s happening in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are only two instances. Our step-by-step tutorials will help you do anything you wish – extract the contents of an archive, import a MySQL database, redirect a domain
, and so on. Also, we also have troubleshooting instructions, which will allow you to find out what induces a particular problem and the possible solutions for it. In case you’re not able to send e-mail messages or your domain opens an HTTP 500 error message, for example, you can resort to our knowledge base and correct the issue momentarily. The articles can be accessed through any section of the Control Panel, as well as through the all-inclusive Help section.