Being able to get in touch with your shared web hosting supplier any time you have any type of questions or encounter any problems is very important and how quickly they'll reply and take action is crucial, especially if your site is business-oriented, as more downtime could mean losing potential clients. The support solutions are usually an easy way to distinguish actual providers from resellers. The second usually reply just to emails or support tickets and you will need to wait for a day or more in order to get an answer. In case the trouble calls for a few replies, you'll end up losing days so as to get a problem resolved. Using a genuine and reliable website hosting company, you should be in a position to get in touch with the support at any time and get a timely response whatever the problem or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Web Hosting
Our shared web hosting
come with 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our website hosting solutions well before you make a purchase or you're an existing client and you have any question or some problem, you will be able to contact us anytime, including holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; email messages and support tickets for more complex matters or any troubles that need longer time to analyze and deal with. Unlike various other website hosting providers, our trouble tickets feature a warranted maximum response time of just one hour, thus regardless of what the trouble is, it'll be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you pick, you're able to benefit from our 24/7 technical support services even on official holidays. All your web sites will be available constantly and so will we. With many different contact options, you can pick the most convenient way to get in touch with us and find out about our solutions in case you don't have an account yet, or get assistance in case you're already our customer. You'll be able to phone us, have a chat with a live agent, send an email or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with 1-hour reply time warranty, although it hardly ever takes more than 20 minutes to get assistance whatever the nature of the issue. With our customer and tech support services, we'll be there for you anytime you need us, not several days after that.
24/7 Customer Support in VPS Servers
If you buy a VPS server
through us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find several local phone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. If you are an existing customer and you need assistance with a technical issue which requires longer time to analyze or resolve, you can open a ticket through your billing account or you will be able to send an email message and we'll handle the problem and send you a response within the hour. The answer time is warranted 24/7, including holidays and weekends, however for many issues it takes no more than 30 mins to get support. Our support service covers the VPS plus all pre-installed software it comes with, so if you'd like to have help with third-party apps, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have well-timed support in general, let alone if you manage an entire server, that's why every single dedicated server
that we offer features 24/7 support with one-hour reply time guarantee whatever the problem. This service is free of charge for all of the issues with your server or the software that was installed by our admins during the setup, so you are able to contact us as many times as you'd like, even during holidays. You could either open a ticket from the billing area or you can send an email, and the actual answer time for either of these rarely surpasses 30 minutes as we have administrators available twenty-four-seven. In case you require general info about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you could employ our live chat service and speak with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you're able to add to your server package through your billing Control Panel.